Refund Policy

Refund Policy

Last Updated: August 15, 2026

This Refund Policy explains our approach to free trials, subscription charges, Managed Success services, custom services, and refund requests.

1. 14-Day Free Trial

Eligible customers may receive a 14-day free trial of Asmos before beginning a paid subscription.

During your trial, you can explore available Asmos features, connect your store, create conversion experiences, and evaluate whether the platform is right for your business.

Unless otherwise stated during signup:

• You will not be charged during the free trial;

• You may cancel at any time before the trial ends;

• If payment information is required when starting your trial, your subscription will automatically begin at the end of the trial unless you cancel beforehand; and

• Once your paid subscription begins, the applicable subscription fee will be charged according to your selected plan and billing cycle.

The exact features and usage limits available during a trial may vary by plan.

2. Subscription Payments

Asmos subscriptions may be billed monthly, annually, or according to another billing schedule agreed upon during purchase.

Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or where Asmos determines that a refund is appropriate due to exceptional circumstances.

You may cancel your subscription at any time to prevent future renewals.

After cancellation, you will generally retain access to paid features until the end of your current billing period unless otherwise stated.

We do not normally provide prorated refunds or credits for:

• Partially used billing periods;

• Unused features;

• Reduced website traffic;

• Unused experiment capacity;

• Failure to use the Services; or

• Cancellation after a renewal payment has already been processed.

3. Accidental or Unexpected Charges

If you believe you were charged incorrectly, charged after properly canceling your subscription, or experienced another billing error, please contact us as soon as possible.

We will review legitimate billing issues individually and issue refunds or account credits where appropriate.

4. Managed Success Plans

Asmos may offer Managed Success or other hands-on service plans that include services such as:

• White-glove onboarding;

• Campaign setup;

• Conversion strategy;

• Experiment configuration;

• Hands-on optimization;

• Dedicated account support; and

• Ongoing assistance from the Asmos team.

Because these plans involve time and work performed by our team, fees attributable to services that have already been delivered are generally non-refundable.

If you cancel a Managed Success service before work has begun, we may consider a full or partial refund depending on the circumstances.

Any specific cancellation or refund terms included in an order form, proposal, or separate agreement will take precedence over this general policy.

5. Custom Development and Professional Services

Asmos may provide custom development, implementation, integration, consulting, or other professional services for certain customers.

Payment and refund terms for custom work may be defined in a separate:

• Proposal;

• Statement of Work;

• Order Form;

• Enterprise Agreement; or

• Other written agreement.

Unless otherwise agreed in writing, payments for work that has already been completed are non-refundable.

Deposits, setup fees, or payments covering work that has already begun may also be non-refundable.

6. Enterprise Agreements

Enterprise customers may have individually negotiated billing, cancellation, and refund terms.

Where an executed enterprise agreement, order form, or other written contract contains terms that differ from this Refund Policy, the terms of that agreement will apply.

7. Plan Changes and Usage Charges

Certain Asmos plans may be based on factors such as monthly website traffic, usage, number of stores, or other plan limits.

If additional usage charges or overages apply, they will be communicated as part of the applicable plan or agreement.

Charges resulting from valid usage are generally non-refundable.

If you believe an overage or usage charge was calculated incorrectly, please contact us so we can investigate.

8. How to Request a Refund

If you believe you are eligible for a refund or were charged incorrectly, contact us at:

saba@asmos.io

Please include:

• Your name;

• Company or store name;

• Asmos account email;

• Date of the charge;

• Amount charged; and

• Reason for your request.

Providing this information will help us review your request more quickly.

9. Refund Processing

Approved refunds will be returned to the original payment method whenever possible.

Processing times depend on your payment provider and financial institution.

Once approved and initiated by Asmos, refunds may take several business days to appear in your account.

We are not responsible for additional processing delays caused by banks, card issuers, or payment providers.

10. Chargebacks

If you believe a charge is incorrect, we encourage you to contact us before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may result in suspension or termination of your Asmos account.

Nothing in this section limits any rights you may have under applicable law or through your payment provider.

11. Changes to This Policy

We may update this Refund Policy periodically to reflect changes to our Services, plans, billing practices, or legal requirements.

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

12. Contact Us

If you have questions about subscriptions, cancellations, billing, or refunds, contact:

Asmos
Email: saba@asmos.io

Effective Date: August 15, 2026